Resetting a Versa using USB

[Debosama]

Is there any tool I can try to Reset a Versa?

My watch is unresponsive/dead after a bad update from FitBit and a failed Factory reset. 

Fitbit support does not want to try to help (other than saying I need to buy a new one)

I see the device identification information when I put on the charger and plug it in my macbook. 

So, can I force a firmware back into the watch through USB ?

[Odyssey13]

Hi @Debosama the usb charger can't force a firmware update. Are you able to see it connected still to your app?

[Debosama]

No I can't. 

In my attempt to do a full Factory Reset to try resolving the battery drain issue, I removed it from my app first. Then try the Factory Reset. 
It's unresponsive since then, so I can't add it back to the app. 

[Debosama]

Is there any tool I can try to Reset a Versa?

My watch is unresponsive/dead after a bad update from FitBit and a failed Factory reset. 
This issue seems to have affected so many users.

Fitbit Support is not able to help (other than saying I need to buy a new watch)

I see the device identification information when I put the watch on the charger and plug it in my macbook. 

So, can I force a firmware back into the watch through USB ?
Or is there any SDK / Developer tool that could be useful here?

Thanks!

[Odyssey13]

@Debosama  moved your post from the SDK Development forum area to this thread. SDK Development is for independent developers of such things as clock faces. 

[Debosama]

I think it's a good idea to ask these developers if they had tools that helps them during development that would be helpful here. 

This issue being such a plague on so many users, it's worth it to get advices from a broader audience. 

[JuanFitbit]

Hi @Odyssey13 ! Nice to see you around. Thank you for your help. 

@Debosama  Nice to see you on the Community! Thank you for your information and efforts. 

As you already contacted Support, they could verify the situation with your device. If they advised you to get a new one, it's because they could identify that your Versa cannot be used anymore. 

If you  have any doubt regarding your case, you can always reply to the last message received from Support so that they can check your case with you. 

See you around. 

[Debosama]

I think the Support answer (buy a new watch) is simply unacceptable.

They can't declare the hardware of the watch dead without seeing it or connecting to it. (Unless they know it's really fried by that update, and should tell us, and replace it)

Also, I don't see how buying a new watch will solve the problem. I will get into a similar situation after some update again. 

The device is now useless because of an update. The hardware was top shape two weeks ago. 

If we could find a way to revert to the firmware pre-update using a USB connection, it's worth a shot.

I trying to help you (Fitbit) to find a way to resolve this for so many users. You need to own up to your mistakes. 

Anybody talked to the Fitbit engineering team ? 
I found Support wasn't helpful. This issue seemed out of their scripts. 
  If under warranty: replace the watch
  If not: tell them to buy a new one. 

Support shouldn't be about warranty only. They should help users resolve their issues even when warranty is out. 

Fitbit shouldn't have the rights to make devices obsolete to boost their latest device sales.
But that's how we all feel right now. 

[roscored]

hi mate can you still "see" the fitbit in the phones bluetooth pairing settings? you may be able to pair it still if it has some power and use the phone to reset or to set it up? I know on android phones it will pair and the app is showing a "add device" setting and using that i was able to start it. good luck.