help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Run logging twice with different stats

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-24-2019 08:32

‎03-24-2019 08:32

Hi all,

 

I just bought my first fitbit yesterday, it is the Versa. I was hoping someone could help with an issue i can’t seem to figure out how to fix.

 

I went for a run today and logged it via the Fitbit app as well as my Versa on screen. When I finished my run it wasn’t logged twice with different stats. The run that was logged on the app had an accurate map and time (25mins) but the pace seemed incorrect. The run logged on the Versa had the correct pace but the map had gaps in it and the time was only 9mins.

 

Looking at other discussions it seems that the reason it was logged twice is because I did it on both the app and the Versa - could someone confirm this? Also which one is the correct / most accurate way to log exercise, the Versa or the app and why were there discrepancies between the two logs? 

 

Thanks very much for your help,

Ciara

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-25-2019 08:06

‎03-25-2019 08:06

@CiaraaaG Welcome to our Fitbit Community! Regarding your inquiry, logging the exercise from your app and the Versa itself, the issue you encountered with will occur.

 

In order to avoid this, please check out and follow the steps that are listed in this help article so you can log your exercises with your Versa or through the app only.

 

Let me know if you have any doubts! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes