Screen black but sensor blinking

[Pravesh]

Hi there. I bought my versa this year. After one month issue  I had a screen issue and fitbit got it replaced.

Now the screen has been "blacking out" on me but the green HR sensor is still blinking when I take the watch off my wrist. Can anyone help pleassssse?

Second time am having problems with with my versa. 

Thanks

[Marrrmaduke]

@Pravesh Have you tried rebooting your Versa several times? Press and hold the left and bottom right buttons until Fitbit logo flashes. If this doesn't help you might have to perform factory reset. Please sync your tracker first as this will wipe the data. If you can use (see) the screen, tap on the Settings app on your Versa, scroll down to About and tap Factory reset. If the screen of your Versa is dead, please perform factory reset using the buttons on your Versa as described below:

1. Press and hold all 3 buttons
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

[Pravesh]

I tried all but in vain. 

[Marrrmaduke]

@Pravesh I'm afraid at this point you should contact Customer Support. It might be a hardware issue.