Screen is blinking white Versa 2

[mstump]

My Versa 2 screen is blinking white.  I called customer service and they said it can't be fixed.  Of course it is just out of warranty.  He said he would have an account manager call, but of course he lied, nobody ever called.  They sent me a promotion code and I went to place an order and I can't enter the code anywhere.  I understand the smartwatches are on sale but with the promo it's cheaper than the sale.  The promo will expire before the sale is over.  So frustrated.  

Moderator edit: format

[DavideFitbit]

Hello @mstump, welcome to the Fitbit Community forums. 

I'm sorry to see that you've experienced this inconvenience with your Versa 2. 

It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback; comments from users are always useful to continue to improving the quality of products and services. However, if you were told that you would be getting a call or e-mail from someone else or that your case would be escalated, the best way to get more immediate help for this problem is to chat with us online or give us a call again. Click here to get connected. 

Have a great day. 

[mstump]

I just did the chat option.  Worst customer service I have ever received.  He did not try to address any of the issues.  I would be fine if someone could just solve the issue.  He said he couldn't help with anything technical and wouldn't look or transfer.  I told him the promo code didn't work.  He explained how to enter it.  Told him there is no place to put one that I tried on  my phone and pc with different browsers.  No box for code, but he would not check for himself.  I have done multiple soft resets, factory resets and shutdown.  It keeps coming to a screen that says data not cleared sync and try again.  In other forms many people have the same issue as myself.  It's a fitbit problem and your customer service is terrible.  I need to find someone who values cares about their customers.  I've been with fitbit for over 10 years.  I've gotten one for my husband and daughter but that doesn't matter apparently

[DavideFitbit]

@mstump thank you for sharing your feedback and confirming that you already contacted the Support team. I'm sorry to see that you're experiencing trouble with the discount they offered you. 

I've sent all of this information to Customer Support so they can better understand the problem you're experiencing. It seems they've sent you a response requiring some additional information. Please make sure to continue the communication with them so they can let you know how to proceed. 

I'll be around if you have further questions. 

[WasiAhmed]

My watch jst dropped off my hand and now i

am saving the same problem can i have any help regarding this

[DavideFitbit]

Welcome to the Community forums @WasiAhmed. 

Thank you for confirming that you've been having the same inconvenience with your Versa 2 watch. 

Before considering other options, could you please confirm if you already tried the restart procedure as described here? Then check if you continue to see a white screen on your watch. 

Hope this helps. 

[mstump]

I really want to fix my current watch and not buy a new one.  The manager only asked what kind of issue I was having with the coupon

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Yes soft reset and factory reset

[DavideFitbit]

@mstump thank you for your response, if you continue to experience any difficulty with this, make sure to give us a call so the Customer Support team can continue to assist you with this. 

[mstump]

Again I did and they will not help.  They said they cant do anything.  So disappointed in the 0 customer service.

[DavideFitbit]

@mstump thank you for your feedback, if this is a problem related to the promo code you mentioned, I'm sure they'll be able to continue assisting you with this. 

Make sure to continue the communication with the Customer Support team.