help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen keeps locking up, not responding to touch

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-25-2020 12:17

‎05-25-2020 12:17

I have a Versa 2 synced to an LG ThinQ 8. About 3 weeks ago my alarm went off as usual in theorning, but I couldn't turn it off. The screen didn't respond to my touch. Reset. At about the same time my screen stopped responding to my touch when trying to swipe left to access my apps, so I had to start doing a reset. I typically only use the Exercise app and alarm. Now I have to reset every time I want to do anything other than open the watch face. That usually gives me access (responds to touch) although sometimes I have to reset more than once. I just got this for Xmas, so it can't be outdated already! Help!

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-25-2020 14:33

‎05-25-2020 14:33

I have the same issue and it is very aggravating.  

Best Answer

‎05-29-2020 23:24

In response to lucktoot

‎05-29-2020 23:24

Agreed! It's a lot of money for something that only works well for a few months. 😕  I did receive an update yesterday, and no problem with the exercise app today. Hopefully that fixed it. Time will tell. 

Best Answer
0 Votes