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Screen not working/reset fail

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‎05-17-2020 08:31

‎05-17-2020 08:31

For a couple of weeks my screen won’t come on when I lift my arm or push the button. The Fitbit screen will show up randomly on my device like its reset itself and my clock faces change randomly. I tried to restart and it didn’t work. This morning I did a factory reset when my screen was working but now my device says to download the app, which I have and my app says it can’t find my device. I’m having a cycle of failures. What do I do now? 

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‎05-17-2020 12:55

‎05-17-2020 12:55

Contact Customer Support.

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‎05-17-2020 17:07

In response to SunsetRunner

‎05-17-2020 17:07

Thanks I did that earlier. She got it to locate my device and deleted it and reinstalled it with the new firmware. It worked for a couple hours. Unfortunately the screen is still intermittently working. It still won’t come on when I lift my wrist or when it hit the side button. Right now it’s working, 5 minutes ago it wasn’t. 

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