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Set up issues

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‎01-12-2019 00:42

‎01-12-2019 00:42

I’ve just purchased the Versa and have now tried for the past three days to set up the device. Each time I try, it says it can’t connect the device to my internet Wifi server. There is nothing wrong with my internet, everything else works fine. I have troubleshooted with disconnecting blue tooth, restarting device, removing device, removing App and reloading App, manually trying to get into the Wifi and each time comes back with the message can’t connect to device. I’m very disappointed as I’ve started a challenge today and have had to do it without my Fitbit. 

Any support greatly appreciated. 

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3 REPLIES 3

‎01-12-2019 00:48

‎01-12-2019 00:48

What phone are you using? Is it on the Supported Devices List?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎01-12-2019 01:15

In response to NellyG

‎01-12-2019 01:15

I’m using an iPad Pro with up to date IOS. My phone is too old, so went for the iPad option. 

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‎01-12-2019 05:52

‎01-12-2019 05:52

I bought my Versa last night and immediately put it on the charger so I could set it up. The app downloaded and I tried to update it. It would keep saying that I was out of range or my Fitbit wasn’t on. Yes my WiFi was/is on and I even turned it on and off a couple of times. I tried using the hotspot on my phone, and my husbands. Also tried Bluetooth and again it said my Versa wasn’t on?

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