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Windows 10 App not working?

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‎01-04-2019 03:52 - edited ‎01-04-2019 03:52

‎01-04-2019 03:52 - edited ‎01-04-2019 03:52

So I have a Versa that is paired with my IPhone 7 plus and using the Fitbit app on it. As of today, everything works as it should. 

I then downloaded the Windows 10 app to my computer so I could also use do things on my computer (add music etc). 

 

The problem  I am having is that my computer does not seem to find my versa. It looks for it but never connects. I have even tried downloading a Fitbit app to my Versa through the computer with no luck. They are both on the same network in my house.

Any idea what I am doing wrong?

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4 REPLIES 4

‎01-04-2019 06:40

‎01-04-2019 06:40

Did you disconnect your Versa from your mobile phone before connecting it to the PC?

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‎01-04-2019 07:17 - edited ‎01-04-2019 07:18

In response to Lissander

‎01-04-2019 07:17 - edited ‎01-04-2019 07:18

If you mean, did I turn Bluetooth off on my phone, then yes I did. I also logged out of the app on my phone.

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‎01-04-2019 08:20

‎01-04-2019 08:20

I have trouble with my Versa lately every time I go to charge via my Windows10 laptop.  Eventually it does sync, but it seems I have to turn off my Computer first.  I just tried re-start, sometimes work, but this time did not.  I turned off Bluetooth option on my iPhone SE and that didn't work. Then I turned off the Cellular Data on Fitbit on iPhone, and now I was able to sync.  Not sure which combination worked, but it is frustrating to have to do any of these every time.

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‎01-12-2019 03:28

In response to MA686

‎01-12-2019 03:28

I guess no help from Fitbit on this?

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