Setting up a device

[Ridb]

My Fitbit account on my iPhone shows that Aria and Mobile Track are there. When I go to "Set up device" - Versa and follow all the prompts it starts searching but never finds anything!!!!.

Can anybody help me???>

[Ridb]

My Fitbit account on my iPhone shows that Aria and Mobile Track are there. When I go to "Set up device" - Versa and follow all the prompts it starts searching but never finds anything!!!!.

Can anybody help me???>

[Marrrmaduke]

@Ridb I merged your two threads into one. I'm assuming you're adding Versa to the account that already has Aria linked with it. Did you set up Wifi? Is your Versa in the charging dock near the router? Reboot your phone and Versa (press and hold the left and bottom right buttons until Fitbit logo flashes) and restart the procedure. 

[Ridb]

Hi

Thanks - done all that - still continues searching. Maybe I’ll try and find somewhere in Houston I can take it to and get it checked out.


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[Marrrmaduke]

@Ridb Try setting it up using different device like tablet or computer .Once you add it to your Fitbit account you should see it in the Fitbit app on your mobile.

[Marrrmaduke]

@Ridb did you manage to set up your tracker? 😊

[Ridb · Accepted solution]

When I realized that I was setting up an Ionic and not a Versa it was pretty easy. 😊😊

Sent from my iPhone


Sent from my iPhone

[Marrrmaduke]

@Ridb hahah. I'm glad it's working!