Fitbit versa screen not working

[1Danniii1]

It stopped working last night felt it vibrate and the screen went off Iv tried reseting it many times and does not work somestimes it will vibrate but nothing comes on the screen.  The light on the back is still flashing and I no it's got chaarge in it as a only did it in the morning when there was nothing wrong with the watch. Iv only had it since the end of september had no trouble until now. 

[Marrrmaduke]

@1Danniii1 Try 3-button factory reset:

1. Press and hold all 3 buttons until Fitbit logo flashes (this may take up to 3 minutes)
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

If you're successful with factory reset, please remember to remove Versa from your Paired Devices list in your phone Bluetooth settings as you will have to set it up again as a replacement device.

[1Danniii1]

I have tried tried this  several time and it has has got half of the screensworkings sometimes put it pulsates and then goes off the screen is just not working properly 

[Marrrmaduke]

@1Danniii1 I flagged your post for Customer Support assistance. Someone will contact you shortly. 

[AlvaroFitbit]

@1Danniii1 Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Versa screen isn't working correctly. Thank you for following the suggestions @Marrrmaduke shared with you. Since they didn't work then please let our Support team know for further assistance. You will get an email from them.

Let me know how it goes!

[Marrrmaduke]

@AlvaroFitbit thank you for helping us out! 👍🏻🦄