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Versa got water damage

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‎02-03-2019 21:36 - last edited on ‎02-04-2019 06:47 by Fitbit Moderator

‎02-03-2019 21:36 - last edited on ‎02-04-2019 06:47 by Fitbit Moderator

Got my Fitbit just under 2 months ago and it’s got water damage but it’s meant to be water proof? How do I go about returning it ?

 

 

Moderator edit: updated subject for clarity

Best Answer
5 REPLIES 5

‎02-03-2019 21:38

‎02-03-2019 21:38

@Britaney I flagged your post for Customer Support assistance. They should reach out to you shortly.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎02-03-2019 21:40

In response to Marrrmaduke

‎02-03-2019 21:40

Thank you!

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‎02-03-2019 21:42 - last edited on ‎02-04-2019 06:47 by Fitbit Moderator

In response to Britaney

‎02-03-2019 21:42 - last edited on ‎02-04-2019 06:47 by Fitbit Moderator

@Britaney You're welcome! Hopefully it gets resolved soon! 😊

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎02-04-2019 06:55

In response to Marrrmaduke

‎02-04-2019 06:55

@Britaney Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear about your damaged Versa. Your device is swim proof so you should be able to swim with it without issues. As @Marrrmaduke mentioned if you are having physical issues with your watch then please let our Support team know. I was checking what could I do but noticed that you already have a ticket with them so please provide as much information about the issue so you can find a solution to this.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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0 Votes

‎02-04-2019 15:48

In response to AlvaroFitbit

‎02-04-2019 15:48

@AlvaroFitbit thank you for making this as painless as possible! 😊

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer