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Sleep and exercise at same time

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‎11-23-2019 17:04 - last edited on ‎12-02-2019 17:58 by Fitbit Moderator

‎11-23-2019 17:04 - last edited on ‎12-02-2019 17:58 by Fitbit Moderator

How is it possible that my Fitbit claims I slept from 9:12-6:54 yet, I actually worked out for about an hour from 10:50-11:50ish? And didn’t even go to bed until after I showered so likely close to 12:30. AND I also docked my Fitbit to charge while I was showering and forgot to put it back on until after I woke up after 7am??? Somehow my sleep cycles were generated through this whole time...

 

Moderator edit: Subject for clarity 

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‎12-02-2019 17:58

‎12-02-2019 17:58

Hi @e_sauers, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to my attention, seems odd that your device is performing in such way, certainly this is not a common situation. To better assist you, can you please let me know when was the first time you noticed this and how many times since then? If you haven't already done so, I recommend you to restart your device to refresh its performance. To do so, please follow the next steps:

 

  1. For Fitbit Versa, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Please keep me posted.

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