Sleep score and tracking

[M3ganphillips]

My Versa lite was tracking my sleep pattern, and giving me a sleep score. But now has stopped. It doesn’t give me a sleep score, and has reverted to the old style in how it tracks my sleep patterns. I have tried logging in and out of app as suggested in posts with similar issue. I have also looked under my setting for turning on sleep score but don’t have this feature, only option to turn on “sleep insights”. Any suggestions? 

[Rich_Laue]

What does your app yell you about why the simple sleep? 

Did you have a good heart reading and at least 3 hours of sleep? 

[M3ganphillips]

Yes my sleeping is over 7 hours, and heart rate is tracking

[Rich_Laue]

Did Fitbit tell you why your seeing simple sleep? 

[M3ganphillips]

No they haven’t 

[Rich_Laue]

It is not them @M3ganphillips but your app. Look under the graph of a sleep in question. 

Or contact Fitbit.