Sleep stages

[Arle0002]

I had to setup Versa a second time after several months of use. Before setup, Versa tracked sleep stages perfectly. Now Versa can’t detect sleep stages. I’ve tried readjusting wrist strap over four successive nights and the result is the same. Do I need to change anything in settings? If yes, how do I do that?

[N8teGee]

It may seem like a silly question, but have you checked that the HR sensor is set to on in the settings? Settings app - scroll down to heart rate - confirm it says on. 

[Arle0002]

I appreciate any help, thank you! The HR sensor is on. So that isn’t the problem but thank you again.

[N8teGee · Accepted solution]

Ok, it may also be worth restarting your Versa by pressing and holding the left button and bottom right button together for 15 sec (if you haven't already done this).

[Arle0002]

I will try that! Thank you

[JulezyP]

Are you using ‘do not disturb’ on your phone whilst sleeping, so you do not get message notifications? I’ve only had my versa 8 days but after being so fustrated at being told ‘how to wear my fitbit correctly’ from fitbit, ive narrowed it down to this glitch. I do not adjust anything else and everytime I do not use ‘do not disturb’ on my phone I receive full sleep analysis. Everytime I switch it on I only get simplified sleep ☹️ I use an Apple iphone 8. It’s worth just adjusting one thing per night to see if you can narrow it down to what seems to be causing the issue. Good luck

[Arle0002]

Actually, another person told me restart Versa by holding the left button and top right at the same time and it worked! That might not help you but worth a try. I wear the Fitbit in various ways and it always works for getting sleep stages. I never use do not disturb.

I hope you find a solution soon!🙏

Thank you for your reply!

[JulezyP]

Thanks for your reply! I’ve already tried that several time, but no joy ☹️

Sent from my iPhone

[mld507]

I am having some struggles with sleep stages...

1. when I recharge my Versa, I have found that I have to reset it before it will track the stages

1a. is it only a Saturday-Sunday issue?

2. is there a way of converting a basic sleep pattern to the stages?

[Arle0002]

I don’t think so but I am challenged by technology. I’ll let another community member answer. Good luck.