01-16-2019
09:19
- last edited on
01-17-2019
08:56
by
MarcoGFitbit
01-16-2019
09:19
- last edited on
01-17-2019
08:56
by
MarcoGFitbit
For the last month or so, I'm having to go in and manually adjust the sleep time. It's logging correctly when I go to sleep, but the "awake" time in the morning is wildly inaccurate. I wake between 5-6am most mornings, walk at least 30 steps to the bathroom, take it off to shower, etc. It show I'm still asleep 1-2hrs later. It won't start registering as "awake" until well past 7am, when I've already showered and moved around the house a bit. There are also times where I've got up in the middle of the night and I *know* I'm awake and it still shows me "asleep." More edits.
Once or twice, sure, it's off, but this has been going on over a month. I shouldn't have to manually edit my times this frequently. I never had this problem with my Alta or even my original Ultra.
Moderator Edit: Clarified Subject.
01-17-2019 09:05
01-17-2019 09:05
Hello @SunsetRunner, have a warm welcome to the Fitbit Community, it's great to have you on board.
I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to ask you to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Then monitor it for the next few days and if you're still experiencing this situation, please let us know so we can check this further.
I hope this can be helpful, give it a try and let us know the outcome.