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So many issues :(

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‎02-19-2020 16:46

‎02-19-2020 16:46

I've been a Fitbit user since 2015. I graduated to a Versa at Christmas 2018. It was a gift. I love it so much, but it has not been working properly for about two months. The left side button works intermittently. The touch screen seldom works. I've done the soft retart so many times (holding left buttom and bottom right botton). The soft restart will sometimes make the touch screen work again for a few minutes, allowing a hard restart under settings. I've done everything I can think of. Does anyone have any suggestions? I'm losing patience. Thanks in advance for your thoughts and guidance.

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‎02-20-2020 00:11

‎02-20-2020 00:11

Hi @Fennijer05 Try a factory reset and see if it happens again. If you can get to the settings app, scroll down to About. If you cant try the button factory reset below. If no joy then contact Support and see if they can help you 

 

VERSA FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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