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SpO2 app has disappeared from my Versa 2 and can't install it back

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‎02-02-2022 17:57 - last edited on ‎02-03-2022 05:01 by Fitbit Moderator

‎02-02-2022 17:57 - last edited on ‎02-03-2022 05:01 by Fitbit Moderator

My Sp02 display has disappeared and won't reinstall.  Very frustrating since I'm paying for Fitbit Premium. 

 

Moderator Edit: Clarified subject

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‎02-03-2022 05:04 - edited ‎08-24-2023 04:11

‎02-03-2022 05:04 - edited ‎08-24-2023 04:11

Hi there, @Debbievs. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand how frustrating this can be. 

To install an SpO2 clock face back:

 

  1. With your Fitbit device nearby, in the Fitbit app, tap the Today tab > your profile picture > your device image.
  2. Tap Gallery > Clocks tab.
  3. Find the SpO2 clock face category. You might have to swipe up to find it. Tap View All to see the complete list of available clock faces.
  4. Tap the clock face you want to install > Install > Install.

The SpO2 clock faces are only available in certain countries at this time. If you don’t see them in the Gallery, the feature isn’t available in your region. For more information on the availability of Fitbit SpO2, see fitbit.com.

If you have trouble adding an SpO2 clock face to your Fitbit device, make sure you update your watch to run the latest version of Fitbit OS. For instructions, see How do I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-03-2022 05:04 - edited ‎08-24-2023 04:11

‎02-03-2022 05:04 - edited ‎08-24-2023 04:11

Hi there, @Debbievs. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand how frustrating this can be. 

To install an SpO2 clock face back:

 

  1. With your Fitbit device nearby, in the Fitbit app, tap the Today tab > your profile picture > your device image.
  2. Tap Gallery > Clocks tab.
  3. Find the SpO2 clock face category. You might have to swipe up to find it. Tap View All to see the complete list of available clock faces.
  4. Tap the clock face you want to install > Install > Install.

The SpO2 clock faces are only available in certain countries at this time. If you don’t see them in the Gallery, the feature isn’t available in your region. For more information on the availability of Fitbit SpO2, see fitbit.com.

If you have trouble adding an SpO2 clock face to your Fitbit device, make sure you update your watch to run the latest version of Fitbit OS. For instructions, see How do I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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