SpO2 clock face stopped working-Versa 2

[Chrissybellej]

My Fitbit is updated to the most recent version and I have uninstalled and reinstalled the app on my phone. Is there an issue with the clockface? I've used it for over a year and now it has defaulted to the basic screen and I can't install (it just gets stuck, and I have to force stop the app if I want to try to switch to a different watch face).  Is anyone else having the same problem? Fitbit, do you have a solution?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Chrissybellej.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

The SpO2 clock face should be working fine. To try to resolve the issue, please try the following steps:

- Log out from the Fitbit app

- Restart your Watch and reboot your phone

- Log back into the Fitbit app

- Try once again to install the clock face

If necessary, you can set up Versa 2 as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.