Spotify App Not Working

[Accrfc]

I have tried restarting the phone, restarting the Fitbit, uninstalling and reinstalling Spotify, but the same thing happens every time; it works for an hour or so, then get the following error message:

No Internet connection

Make sure your phone is connected, then sync your Fitbit device using the Fitbit mobile app.

The Fitbit app on my phone is open and synced. The Spotify app on my phone is open and playing songs. But it will not connect, no matter what I do.

So again, I restart both devices, reinstall Spotify, it works for an hour, then the same message again on a loop.

It's driving me mad. The added Spotify feature of the new Versa 2 is THE main reason I bought the device. I'm at my witts end.

I'm not having any other connection issues with the device, it's just Spotify.

I've tried looking through the forums, but I cannot find a solution. Any help with this would be greatly appreciated.

Thanks in advance!

Details

Phone: Pixel 2XL
Fitbit: Versa 2
Fitbit version: Just updated to 35.70.7.14, but had the same issue on previous versions

Spotify Fitbit App version: 1.1.18

Spotify Mobile App version: 8.5.33.831

[LilMissKS]

Having the same exact issue, I uninstalled and reinstalled the Spotify app last night, the features did come back but this morning I'm right back to getting the No internet Connection message when launching the app. Blah.

Update: I just toggled "Internet" under permissions on the Spotify app in the Fitbit app, it's working again but will see for how long.

Update 2: just installed HR for Spotify from a third party developer, works alot better than the official Spotify app. Check it out. 

[Accrfc]

I think I've found what's happening, but still unclear on how to fix it...

If you go to the Spotify app, via the Fitbit mobile app, click Settings and see if you're logged in.

Despite being logged it, it seems to change back to saying I have a Free Spotify account (I don't, I have premium).  But if you log out and log back in, it'll work again (for a while).

So I'm not sure if the issue is with the Fitbit app or my actual Spotify account.

Not sure if this helps, but thought I'd share in case.

 

[bmellors]

I have the exact same problem! Very frustrating but this is the best Forum I have found on the issue.

Logging out and back again worked perfectly. I also have the HR spotify App, which works great if playing a single playlist, but doesn't have all the functionality of the official version.

Surprising this issues hasn't been addressed by anyone from Fitbit on any forum at all!

Thanks for the help 

[Accrfc]

Hi @bmellors,

There is another forum where we are continuing this discussion: https://community.fitbit.com/t5/Versa-Smartwatches/Spotify-Not-Connecting-to-My-Fitbit-Versa-2/m-p/4...

The latest theory is that the issue is with our Spotify accounts. I've created a new Spotify Premium account and linked that to my Fitbit with no issues. I've contacted Spotify to raise this issue, but am awaiting a reply. Will post update in the forum above.

Hope this helps.

[bmellors]

HI,

Thanks for the update and link to a useful post.

I only had my fitbit a week ago, and made the spotify account yesterday from new!

Thanks

Ben