Stair count

[SunsetRunner]

Hi, im new to fitbit and bought a versa on monday but it keeps saying ive done 8 flights of stairs when all ive done is walked the dogs for half an hour! Is their a way to fix this or should i return it? Thanks in advance 🙂

[SteveH]

Welcome to fitbit!

When your fitbit says you have climbed a flight of stairs, what it's really saying is that it has detected a change in air pressure that suggests you have gained 10 feet in elevation.

This means that you can get floors tracks from just walking uphill and that you can sometimes get floors in error due to wind or weather conditions (that affect the air pressure).

Could it be that your dog walk had enough ups and downs to tracks some floors?

[SunsetRunner]

Ah slight hill or 2 but im a taxi driver and on tuesday it said id done 70 but sat in car most of day!! It seems very sensitive lol! Thank you

[SteveH]

I'm afraid driving can be a particular issue for fitbits. There can be just enough bumps in the road for it to get confused and tracks steps and floors and it's difficult to prevent this. 

It is possible to correct the data as described in the following help file but it would be a pain as you are a regular driver:

https://help.fitbit.com/articles/en_US/Help_article/1306/

There is also an app called Drivebit that you may want to look at that can help. I'm fortunate in that I don't drive much but I have seen enough posts in the community that suggests that being a taxi driver is and using fitbit is going to be an issue for you.

[SunsetRunner]

Ah ok, think i may have to return it then sadly but its not helping me if not accurate... doh thanks for your help 

[joearz]

Why doesn't Fitbit just allow you to delete stair count I'm having the same problem I repair streetlights for a living i go up in a lift truck all day and it's being counted as stairs climbed

[SunsetRunner]

I changed mine to a charge 2 and it does the same just not as bad so now just ignore the stair bit!,