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Step count incorrect

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‎01-30-2022 05:43 - last edited on ‎12-18-2022 20:34 by Fitbit Moderator

‎01-30-2022 05:43 - last edited on ‎12-18-2022 20:34 by Fitbit Moderator

Hi All,

 

Just got myself a new versa 3 watch yesterday. The problem I notice from day 1 is it inflates the steps a lot and not accurate. I am working from home so I literally just walk to the kitchen and washroom which is just a short distance but it literally tracks over 50 steps where in my phone just tracks about 15. I don't have any third party apps connected and the Fitbit band is the only source to record step data. How can I fix this as I don't want to have pseudo achievements.

 

My cheaper Mi Band 6 is more accurately tracking my steps and I thought this one would be the best but not very happy so far.

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‎01-30-2022 05:59

‎01-30-2022 05:59

Hi @Sferns,

 

This is normal with new devices.  Usually the first day or so, the steps are over estimated because the device is new and is taking your measurements, such as stride length.  You can set it manually by following the steps here .

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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