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Steps Tracker Problems

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‎07-16-2019 21:23 - last edited on ‎07-17-2019 08:01 by Moderator Alum

‎07-16-2019 21:23 - last edited on ‎07-17-2019 08:01 by Moderator Alum

Hello! This weekend my Versa wouldn't track my sleep and today (Tuesday) I noticed it wasn't tracking my steps accurately so, I restarted it. After I restarted it, the steps tracker now doesn't stop climbing even when it isn't even being moved. The screen also wants to constantly stay on. I have factory reset everything and my steps tracker is still climbing 1 step per second without the watch being moved. I am lost, someone please help!

 

 

Moderator edit: format

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6 REPLIES 6

‎07-17-2019 01:29

‎07-17-2019 01:29

Hi @bmkuhn8  Wow that is weird! I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-17-2019 08:06

‎07-17-2019 08:06

Hello @bmkuhn8, welcome to the Fitbit Community forums. 

 

 Thank you for confirming that you already tried to restart the watch and the factory reset procedure. Since it's not a common behavior and you already tried the necessary troubleshooting steps, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

 

Keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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‎07-17-2019 08:11

In response to NellyG

‎07-17-2019 08:11

Thank you so much!

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‎07-20-2019 20:37

In response to bmkuhn8

‎07-20-2019 20:37

You're welcome! Smiley Happy

Davide | Italian and English Community Moderator, Fitbit


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‎08-11-2019 11:09

In response to DavideFitbit

‎08-11-2019 11:09

After discussing everything my Versa was doing, they gave me the option to get 50% off any Fitbit device or be sent a new Versa for no charge. I really love my Versa, so I decided to get another one. I have had this new one for a couple of weeks now and it is SO good to have it back! Everyone was super helpful and responded so quickly! Thank you so much for all of your help! 

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‎08-13-2019 12:04

In response to bmkuhn8

‎08-13-2019 12:04

Excellent, that's great news @bmkuhn8! Thank you for the update. Smiley Happy 

Davide | Italian and English Community Moderator, Fitbit


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