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Steps and notifications issues

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‎07-11-2018 08:59 - last edited on ‎07-12-2018 05:41 by Moderator Alum

‎07-11-2018 08:59 - last edited on ‎07-12-2018 05:41 by Moderator Alum

My Versa is counting steps constantly. While I'm sitting, driving, in the shower... Is this device just completely inaccurate?

 

And after 3 weeks I stopped receiving text and phone call notifications on the watch. I'm starting to feel like I made a mistake purchasing this watch!

 

 

Moderator edit: subject for clarity

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‎07-12-2018 05:43 - last edited on ‎10-24-2025 09:54 by Fitbit Moderator

‎07-12-2018 05:43 - last edited on ‎10-24-2025 09:54 by Fitbit Moderator

A warm welcome to the Community @Ashleylaura4.

I am sorry to hear about the issues you are experiencing with your Versa. Your watch might register some extra steps depending on your hand movement, since it will think you are walking. To check the accuracy, I recommend restarting your watch, see how many steps you have so far, walk 100 steps and check how many it recorded.

About the notifications, take a look at the help article My Fitbit device isn't receiving notifications from my phone and follow the instructions provide there.

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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