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Steps not registered properly-Versa

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‎04-25-2018 18:45 - last edited on ‎10-17-2021 19:31 by Fitbit Moderator

‎04-25-2018 18:45 - last edited on ‎10-17-2021 19:31 by Fitbit Moderator

I got my Versa yesterday and after setup it registered 7 steps for the day and after wearing it ALL DAY and walking for probably 85% of my  work day, all I got several times today was the alert saying I got "250 steps left to take in the hour" and still it hasn't registered ANY activity. Did I miss something in the setup or is this a Fitbit glitch?

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎04-25-2018 20:13

‎04-25-2018 20:13

I would try and set it up again and see if it helps

But do a restart first. At least 3 times

http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

To set it up
http://help.fitbit.com/articles/en_US/Help_article/1873

 

If you have trouble see this Article on Why cant I set up my Fitbit?
http://help.fitbit.com/articles/en_US/Help_article/1872/?q=not+setup&l=en_US&fs=Search&pn=1

Community Council Member

Wendy | CA | Moto G6 Android

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