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Stopped tracking exercise properly

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‎11-08-2019 14:57 - last edited on ‎11-11-2019 11:57 by

‎11-08-2019 14:57 - last edited on ‎11-11-2019 11:57 by

Something happened recently and Its not picking up swimming like before and Wednesday I went ice skating for 2 hours and it said i did  nothing and was only active for 20 minutes. I've only had this for like 4 months or so and it all worked great till now. 

 

 

Moderator edit: subject for clarity

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‎11-11-2019 11:55 - edited ‎11-11-2019 11:56

‎11-11-2019 11:55 - edited ‎11-11-2019 11:56

Welcome to the Fitbit Community, @Delilah_Pearl. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your watch stopped tracking your exercise properly. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them. 

 

I also would like to mention that SmartTrack recognizes activities based on the continuous movement of your arms. Sometimes, motions such as placing your arms on the bar of a treadmill, or pushing a stroller while you walk, may interrupt SmartTrack. Additionally, stopping in the middle of an exercise may interrupt the activity tracking.

By default, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure they record properly.

For more information about tracking activities, please review our help article: How do I track my activity with my Fitbit device?

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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