Surfline app not syncing

[Nauticalstar]

So I got the Versa this week. I noticed that Surfline is an app on the watch. I literally have tried everything to get the app to sync on the watch and nothing has worked. I’ve signed in to the Surfline app, deleted it from the watch, added it again, signed in and out and all it keeps telling me is that I’m offline. I’ve connected the WiFi several times in the Fitbit app yet again, nothing.

Any suggestions??

Moderator edit: title for clarity 

[Nothappyjan01]

Only reason I bought it was for the surfline app.

Youcontact failbit for support they suggest to contact surfline and Surfline suggest to contacts fitbit for support.

Absolute  third world service my suggestion return the product as I have.

[AlessFitbit]

@Nauticalstar Welcome to the Versa board! 

Sorry to hear you've had some difficulty with the Surfline app. Thanks for doing some troubleshooting on your own. If this is still an issue for you, I would make sure to restart the watch. Then in the Surfline app on your phone make sure you are registered and have saved some "favorites" in your account. This is how your favorites will show up on Versa after everything has synced. If you continue to have issues, please let me know and provide a screenshot so I can see what's happening. 

@Nothappyjan01 If you still need help, please let me know. 

[Nauticalstar]

@AlessFitbit I did all that. What specifically do you want a screen shot of? The app or the Versa's error message?

[AlessFitbit]

@Nauticalstar The error message you mentioned that says you're "offline." If anything else is happening in the app when you try syncing, please provide a screenshot of that too. 

[Nauticalstar · Accepted solution]

Well how about that? I logged out and back into the Surfline app and it worked! (I also updated the app too, as it needed it). Thanks!

[equipe9]

Hello,

For some reason, even after a manual sync, my Surfline app does not sync the proper wave size on my Fitbit Versa. The tide data appears to sync, but the wave size never matches what is on the website.

For example, today 5-16-18, the website says 3-4ft for Salt Creek but my Fitbit Versa surfline app says 2-3ft.

Surfline website says 3-4 for Goldenwest but my fitbit Versa says 2-3ft.

Can you tell me how I can fix this?

I have already tried manually synching, uninstalling the surfline app and restarting the Versa but still have the same issue.

Please let me know if I can provide any additional details.

Thanks,

[mjs94080]

None of those solutions work!!