Sync issues

[Anieka]

So I got my new Versa Sunday 3 March

During the setup  it synced to the app...then it said the software must be updated...after this it did not want to sync...I tried continuously for about 6-7 hours then it finally synced that evening a second time...

Since then it did not want to sync at all...been trying this morning so I can see my sleep details

Very frustrating paying this much for a watch that won't sync to the App

Any one that can give advice how to sort this out?

[Anieka]

I have deleted the app and  reinstalled it (Still did not sync)

I then installed it on a different phone (Still did not sync)

Switch the phone and watch on and off (Still did not sync)

Switched Bluetooth on and off numerous time (Still did not sync)

[NellyG]

Hi @Anieka ohh you are having problems there. What phone/phones are you using? Are they on the Supported Devices List? Have you tried restarting the Versa a few times? Restart your tracker  Please come back if you continue tonhave problems.