Sync

[Captain_Thani]

 I'm very upset my versa always fail to sync with my phone .. it sync once every sevral days.. thats not help me to achieve my goals

[Rich_Laue]

If your asking for help @Captain_Thani could you add the model of the phone that is giving you the sync problem? 

[Captain_Thani]

My phone is Huawei nova 3i 

[Rich_Laue]

Is it on the list of tested devices

Http://www.fitbit.com/devices

If not we may need to try several things like use another device to set it up.

I suggest searching the forum for your phone model, especially the Android forum

[DramaQueenDiva]

I just checked the Supported Devices list, provided by @Rich_Laue.  It appears that the phone in question isn't on the list.  Have you tried re-pairing the Versa to the phone via Bluetooth?

[Captain_Thani]

I've tried conneced to my wife phone which is same my phone and it connects perfectly.. 

[Rich_Laue]

@Captain_Thani once it is setup to your account  your wife's phone, your half way there.

Do not remove the tracker from the Fitbit app.

Now log out of your account on your wife's phone.

Go into her phones Bluetooth setting and remove the versa. 

Log into your account on your phone and see if the tracker syncs.

The user does not connect the tracker to a phone but the tracker gets connected to a Fitbit account. The app then does the connection.

[Karlabec]

I'm also unable to sync my Versa to my Android 8.1 device. I have one month with the watch and I've been unable to find the value of having it. This is REALLY frustrating as I have scrolled down over hundreds of posts and watched all sort of youtube tutorials about fixing versa connection issues. I have turned on all notifications permissions in my mobile, turned off all battery security options, I have rebooted the watch to factory settings, etc, etc... and nothing is working. Which is the correct procedure in order to get my money back?

[Rich_Laue]

@Karlabec the steps to try after not set in stone, have you looked at the Fitbit help docs?

Have you been able to setup your tracker to your Fitbit account?

I also posted a list of steps users have found to work, but are not listed in the help doc.

Why won't my Fitbit device sync?

Try these troubleshooting steps if your device is not syncing

I do not advise removing the tracker from the Fitbit app, or performing a factory reset, both of which usually just adds problems.

Removing the tracker from the phones Bluetooth is a good step.