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Syncing Fitbit Versa with 2 iPhones at the same time

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‎09-05-2019 23:52 - last edited on ‎09-06-2019 11:51 by Fitbit Moderator

‎09-05-2019 23:52 - last edited on ‎09-06-2019 11:51 by Fitbit Moderator

I have my Versa app on 2 iPhones. The new Fitbit app which is horrible is on my iPhone XR, but my iPhone 7 Plus has the OLD app which I love, but I ONLY use that one to see my stats. When my iPhone 7 Plus is at home, obviously I want to sync my Fitbit to my iPhone XR when I’m at work because I don’t carry two phones around with me all day.  

 

When I try to sync it says “device not found”. I have removed the Versa and added it again multiple times but then it just starts syncing on the iPhone XR but it won’t sync on the iPhone 7. When I remove it from the iPhone 7 it’ll work on the iPhone XR but it WON’T work on the iPhone 7. I want it to be syncing on BOTH devices at my discretion!! Why is this so impossible!? It should work flawlessly!!!!

 

If it’s not possible to function on my iPhone XR then I’m deleting the app altogether because it’s awful. I’ll just have to continue to use the old app on my iPhone 7 which is inconvenient because I don’t carry if with me all day, it stays at home. Basically it means I can only sync it in the morning and at night.

 

I’m so glad I didn’t update the new app on my old iPhone 7 because it SUCKS and I will NEVER use it!! Fitbit is REFUSING to go back to the old layout so I am refusing to use their NEW CRAPPY APP that EVERYONE hates!!!! 

 

 

Moderator edit: updated subject for clarity

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‎09-06-2019 11:53 - edited ‎06-16-2024 06:39

‎09-06-2019 11:53 - edited ‎06-16-2024 06:39

Hi there @Supergirl69, thanks for stopping by. We totally understand how you all feel and we appreciate you've taking the time to share your thoughts about the new dashboard.

Please note that our team keeps working to improve your experience with the Fitbit app and our services based on the Community posts, so be sure that this will not go unnoticed.

As suggested, you can read more about it here: What’s the new Fitbit app experience? In this article you'll find helpful information about how to use the new dashboard if there are some things you're still trying to figure out about the implementation and changes. 

In regards to the syncing difficulties, please follow the troubleshooting steps provided at: Why won't my Fitbit device sync? 

I'll be around and glad to help you in you need assistance. 

Maria | Community Moderator, Fitbit


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