Syncing Issues

[Lnavmiller]

Both my Versa and Aria 2 have stopped syncing and/or recognizing me. I have charged, rebooted, removed batteries, force quit app and restarted phone with no success on either. Any other suggestions to get things back online?

[Marrrmaduke]

@Lnavmiller Phone model and OS? Whatever you do, do not remove devices from your Fitbit account (Fitbit mobile app). For now try this for Versa:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app. Do not pair in your phone's bluetooth settings
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions and sync.

The trick here is to not pair in phone Bluetooth settings but rather let the Fitbit mobile app do that. 

Additional tips if sync issues persist: If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure Always Connected and All day sync are enabled.

For Aria, after reinstalling the Fitbit mobile app, try rebooting the device again.