Fitbit Versa losing bluetooth connection

[Londonsangel]

Hello, I'm sure this has been discussed a lot but there are so many topics and maybe someone can just point me to the right one.. for the last few weeks my Versa keeps losing connection to my phone with bluetooth, morning and day, it syncs all day long at work as it's set as all day sync and always connected, as soon as I get home I see it's stopped and the only way I can get it to sync again is to restart the phone AND Fitbit.. then it's fine until I sleep, as soon as I wake up, same problem.

I am beyond annoyed by having to restart both twice a day, sometimes it takes more than one restart of the phone or Versa.. this is with an Android S7, but my iPad gives the same problem, they both keep saying 'looking' which makes me think it's the bluetooth on the versa that's a problem suddenly? As soon as the android syncs the iPad will sync again too. It's not old.. I think I got it in Sept/Oct and been very happy with it until this last month. The battery lasts 7-8 days, it tracks well, etc, I'm extremely happy with it but I cannot cannot cannot be restarting both devices a few times a day.. please, any suggestions.. as I've done reinstalling of apps, completely reinstalling the whole versa from scratch etc.. 

[Marrrmaduke]

@Londonsangel Try this and see if it holds. Also make sure you're syncing with one device, e.g. your phone (iPad's bluetooth has to be off or they will interfere):

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app. Do not pair in your phone's bluetooth settings
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions and sync.

The trick here is to not pair in phone Bluetooth settings but rather let the Fitbit mobile app do that. 

Additional tips if sync issues persist: If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure Always Connected and All day sync are enabled.