Syncing & now pairing issue - horrendous

[CatAttackMan]

Hi all.

So picked up a Versa about three weeks ago. Paired it to my Huawei P10 lite (Android) but it wouldn't sync. Now I read somewhere that it may not support syncing to this phone even though it doesn't specifically mention it, only the P7 and P9 lites.

I try syncing through my 3 month old, Win10 laptop which is does once on day one, but not since. So I unpair and hope to start again. I download the app and try to setup a device now my account has none, only to go round and round the loop of pairing, entering the 4 digit code, then connection failing, which has nothing to do with my internet/wifi connection by the way.

In between each fail is the recommendation to restart everything, taking up more time & adding to the frustration. I check bluetooth on the laptop and it finds the Versa at first, fails the connection a few times ("retry the connection") and finally doesn't find the Versa at all.

To make matters worse when I ran it out of battery a few days back it's now about 44 mins slow of the correct time which can only be fixed by syncing to a phone or computer. So it's not even a useful watch at the moment.

Right now the frustration levels are through the roof and the overriding feeling is this thing is a waste of money.

[Rich_Laue]

For clarification @CatAttackMan when you say unpair do you mean removing the Versa from the phone and computers Bluetooth settings? This would be a good thing to do.

Or do you mean removing the Versa from your Fitbit account? This usually adds more problems. 

As for trying to pair a versa to the phone directly through Bluetooth should not be possible, with the message rejected by Versa .

Besides the restart message, do you get an error message?

[CatAttackMan]

Thanks for the speedy reply Rich.

So in my initial trouble shooting I unpaired from mobile phone via bluetooth. When this didn't solve my problem and allow me to re-pair/sync however, I tried unpairing from my account with the intent on starting afresh. Now, as explained above, my pc will find the device, prompt me to enter the four digit code that the watch provides, but then go no further.

The response asks me to check that everything is on and charging, to try resetting and restarting. I've done these multiple times without luck.

[CatAttackMan]

My query seems to have dropped off the radar. Maybe this will trigger it.

[Rich_Laue]

First removing a tracker from the Fitbit account, that is the only thing removing from the app does, will only add problems.

I'm not familiar with adding a tracker through the computer, and an not sure if the tracker has ever since through your PC. I won't be offof m help with the PC.