Syncing and notifications issues-Versa

[Slaughts]

Beginning to wish I had not purchased the Versa, having major issues syncing, keep getting messages Versa is not connected (in Fitbit app) on my phone. Had no such issues with Charge 2, if problems continue I shall return the Versa and get my hard earned cash back.

Moderator edit: added label

Moderator edit: updated subject for clarity

[NellyG]

What phone are you using? Is it on the Supported Devices List

[Maje65]

I have exactly the same problems. I’ve been struggling with support for two weeks now, ever since I got my Versa. I’m about to go back to my Blaze. 

[Slaughts]

Sony Xperia XZ Premium, have had no issues with my Charge 2 or with Versa until the end of last week. Will be returning watch at the weekend and purchase a Garmin. 

[Slaughts]

Returned to shop and exchanged for Garmin 

[AlejandraFitbit]

A warm welcome to the Community @Slaughts, @Maje65 great to see you here and @NellyG thanks for stopping by.

@Slaughts I am sorry to hear that you returned your Versa. If in the future there is something we can help you with, do not hesitate to post it.

@Maje65 I would like to know if you received a reply from support? Are you still having problems with your Versa?

Hope to hear from you soon. 

[Maje65]

Dear AlejandraFitbit,
I’ve been in contact with support for three weeks, but not heard from them the past days. Yesterday I did a new factory reset and since then it has worked. Now I’m crossing my fingers that the problem won’t re-occur.
Anyhow I think Fitbit should compensate in some way for three weeks struggling with the Versa. So many hours have been spent on this.

/Marie
+46733361086
Marie.Olsson@tetrapak.com

Sent from my iPhone, hence rather brief.