Syncing and notifications issues

[Sandy.gv]

Syncing and call/whatsapp notifications problems with Versa and One Plus phone. Notifications tab settings in Versa is done.

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @Sandy.gv.

I will be glad to help you out with the issues you are experiencing:

• Syncing: Take a look at the help article Why won't my Fitbit device sync? and follow the instructions provided there.
• Notifications: Check the My Fitbit device isn't receiving notifications from my phone article and follow the steps there.

Also, remember that in order to connect properly your Versa with your phone, it needs to be a compatible mobile device. Have you checked if your phone is compatible? If you haven't, I suggest checking this here.

I hope this helps, let me know the outcome. 

[Sandy.gv]

Hi, 

The app was perfectly working well with my one plus 5T, until the recent update on 23rd of may.So why is there a change now? 

And the phone I have is one plus 5T. But here the phone mentioned is One plus one. Am not even sure if the model is stoll available in the market. That is such an old phone.

Can you please solve the syncing issue? I have tried everything else mentioned here.

Thanks.