help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing and text messages issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-26-2018 07:33 - last edited on ‎07-29-2018 07:04 by Moderator Alum

‎07-26-2018 07:33 - last edited on ‎07-29-2018 07:04 by Moderator Alum

I do not understand at all how a product can be sent out with so many problems!

 

My watch is on sync all day and it may sync 3 times a week. How do you count calories and steps when it will not do it accurately! I have yet to receive a text on my watch and trust me there is every single thing that can be turned on, on. I can't even just contact the Fitbit company because when I try to live chat it will not come up it keeps taking me back to options and then when I call I sit on hold.

 

I do not understand how people can have so much luck with apple watches and every other watch falls thru. I don't get how I pay 200 for a watch and seriously the good thing is the battery only. It won't sync like it says it will do, it will not text like it says it will do, it automatically counts steps... How the heck did this pass the product testing? I'm so dissatisfied.

 

 

Moderator edit: subject for clarity

Best Answer
3 REPLIES 3

‎07-29-2018 07:06

‎07-29-2018 07:06

It's great to see you around @1927.

 

I am sorry to hear about the issues you are experiencing with your Versa and will be glad to help you out with them. Please take a look at the following links and follow the instructions provide:

 

 

I hope this helps, let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎01-08-2020 06:09

‎01-08-2020 06:09

I have the same issues currently. I do see a bright pink banner at the top stating they know there is a problem with iOS 13.... but the link they supply doesn’t help.  So what is the plan FITBIT??? Will you fix this???? 

Best Answer
0 Votes

‎01-08-2020 06:13

‎01-08-2020 06:13

I haven't been able to receive notifications in months. I bought this thing in July. It worked for a few months and then stopped with my iphone XS. So happy I bought such an expensive product and Fitbit's customer service is basically non existant. I have to unpair and pair the watch multiple times a week to have it sync to my phone. I've followed their instructions over and over again and nothing but problems. I will never ever ever again buy a fitbit with an iphone. Should have researched more and that's on me, but to be fair the problems started after I bought the watch when apple updated to the new version of iOS. Super annoying. I've just accepted I now have a really expensive watch that I never woul dhave bought that doesn't do what I bought it for. I've also followed the instructions over and over and over again to try and reset it and start receiving notifications again and nothing. 

Best Answer
0 Votes