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Versa 2 won't sync

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‎01-07-2020 18:01 - last edited on ‎01-08-2020 06:17 by Fitbit Moderator

‎01-07-2020 18:01 - last edited on ‎01-08-2020 06:17 by Fitbit Moderator

I've tried everything I've seen on previous threads for other fitbit devices like restarting my phone, turning bluetooth on and off, updating the app and software on my samsung galaxy s10 but my versa 2 is still not syncing and has not in almost 48 hours. I have even tried charging my fitbit as the battery was relatively low. Please help.

 

 

Moderator edit: updated subject for clarity

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‎01-08-2020 06:16

‎01-08-2020 06:16

@raeraerutter, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa 2 since it won't sync with your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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