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Syncing difficulties with Android and Macbook Pro

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‎12-19-2019 13:15 - last edited on ‎12-20-2019 12:01 by Fitbit Moderator

‎12-19-2019 13:15 - last edited on ‎12-20-2019 12:01 by Fitbit Moderator

I'm having the exact same problems all the other Versa Lite 2 users with data not syncing. There are over 4 pages of people who are unable to use their fitbit now. I'm starting a new thread because I'm not finding any advice for syncing to an android and mac. Is the tech team only looking to help those with iphones? Is there an ETA for product fix? Very frustrated - I've tried *all* the advice including turning bluetooth off/on, deleting app & reinstall, etc. Nothing works! 

 

Moderator edit: Subject for clarity

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‎12-20-2019 12:00 - edited ‎12-20-2019 12:01

‎12-20-2019 12:00 - edited ‎12-20-2019 12:01

Hello @SammyHerman, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device and your Macbook Pro that's preventing the syncing procedure to be completed.

 

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎12-21-2019 21:36

In response to RicardoFitbit

‎12-21-2019 21:36

I've done all the troubleshooting steps x2, including
uninstalling/reinstalling the app, turning bluetooth off/on etc. I have a
Samsung Galaxy J7 which is not listed on the compatibility pulldown.

My point is that I bought this fitbit 2 months ago and it worked perfectly
fine until this past week.

The fitbit itself still has the red cross message that data didn't sync and
to try again.

The problem is not at my end. Whatever upgrade happened this past week
caused the trouble. I am very unhappy and extremely tired of wasting all
this time.

How are you going to make this right?
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