Text messages

[Linda.O]

I am not receiving text messages on my new Versa. Two friends also have Verss, they are receiving texts. I have tried EVERYTHING; reset, tech support...EVERYTHING! I have concluded it has to do with cell carrier. One of my friends has Verizon the other ATT. I have T-Mobile. Anyone else using T-Mobile having same issue???? I am so frustrated!!! About to dump FitBit go with iwatch!!! 😡

[AbhishekS]

@Linda.O

Which phone do you have? Are you receiving texts on your phone? If yes, it's not an issue with your cell carrier.

Are you receiving other notifications on your Versa from your phone (calls, emails etc.)? 

On the Fitbit app, are the notifications for Text Messages turned ON?

[Linda.O]

Hi. I have an iPhone 7plus. I can get all other notifications; emails, calls, notifications from apps. But I cannot get texts. My phone is updated, the Fitbit ap is updated. I’m at a loss. 

[Linda.O]

Sorry one more thing, all notifications are “on” 

[AbhishekS]

Hi @Linda.O

Is your iPhone 7 on iOS 11?

Under the notification settings on your Fitbit app, further in Mesaages, there should be a "Show in History" option. Is that also turned ON?

[Linda.O]

iOS 12.1.3 

I do not see “Messages “ under Notifications on the FitBit ap. 

[AbhishekS]

Sorry. It should be under the notification settings of your Phone, not the app.  

Try this if it helps: 

Phone Settings > Notifications > Messages and make sure the following is enabled:

https://help.fitbit.com/articles/en_US/Help_article/1979

[Linda.O]

I just noticed my iPhone 7 doesn’t have Show in History. 

[AbhishekS]

Yeah, that changed with iOS 12.

See the screenshot in my previous reply and compare your settings. It should be like in that screenshot. See if it works.