The touchscreen is not working and not holding a charge

[Aprilskie88]

I've had my versa since sept 2018. Usually take if off if I get in a pool or shower. But wednesday I was at holiday world with my family and went down a water slide and it splashed. Never went completely submerged. Noticed the battery was low so I took my Fitbit off and put it in my purse. it is now not holding charge, going off on it's own and the touchscreen is not working. I don't know what to do. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Aprilskie88. Sorry for the delayed response.

I regret to hear that your Fitbit Versa is not working properly after getting in touch with water. Thank you for the information provided. Your watch is swim-proof in a lake, pool, or ocean (up to 50 meters), so it shouldn't be damaged after been in touch with water. 

If you haven't done it already, please be so kind to follow our troubleshooting steps to resolve battery and display issues.

If you need further assistance, please don't hesitate to contact us back at any time.

[Aprilskie88]

I tried your suggestions and it is still not working. It has gotten worse and won't even turn on now.

Moderator edit: format

[EdsonFitbit]

Thanks for your response @Aprilskie88. Sorry for the delayed reply.

To further investigate your case, I sent your information to Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

If you have any question, please feel free to contact us back.