Time format will not change

[SJMJr]

I have been trying for 2 days to change the time format on my Fitbit Versa.  I go to my settings on the Fitbit home page, change the time format and click submit.  I log out of Fitbit but the time format does not change.  I have also tried resetting my Versa but still the time format will not change.

Moderator edit: format

[JohnnyRow]

I wonder if it could be your clock face not supporting 12 & 24 hour formats.  If not using a Fitbit clock face, worth a try to change to one of the Fitbit ones to see if that works.

[SJMJr]

My clock face supports both formats. I was previously using 12 hour format, changed to 24 hour format and want to change back to 12 hour format.

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