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Tracking Activities

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‎02-27-2020 05:50 - last edited on ‎06-04-2020 17:23 by Fitbit Moderator

‎02-27-2020 05:50 - last edited on ‎06-04-2020 17:23 by Fitbit Moderator

For the past few weeks, my Fitbit Versa is not tracking every day my activities.  I have reset it and reset it and it will work for a day or two then it stops.  I even set it for 5 min activity tracking and it won't track that.  What can I do for it to track again.  

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‎02-27-2020 16:28

‎02-27-2020 16:28

Hi @M.Williams Try a factory reset - settings app on the watch and scroll down to About. You will have to set it up again afterwards. I hope that fixes it.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-28-2020 07:04

In response to NellyG

‎02-28-2020 07:04

What is crazy, that later on yesterday it showed that I did 10 minutes of activity, then I looked again it said 8 minutes, then I looked again and it said 0.  I did do a shutdown then back up again.  And it shows the active minutes today. So who knows.  Next time I will do a factory reset. Thank you for your help. 

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