Just got the Versa yesterday, tried to set it up. It stalled for HOURS. Tried every solution suggested by Fitbit: restarted the watch, restarted my phone, pressed all combinations of buttons, uninstalled the app, reinstalled the app, deleted my Blaze from my app, restarted phone & watch again... And, I did all of this about 4 times. Nothing. Just called Fitbit support, their person walked me through the same steps I had already done. But I did it again, so I was officially on their record of doing so. When the rep was done with all of his scripted steps, he put my on hold to talk to his technical team. Came back to the phone & said, yeah you're going to have to send it back, so we can replace it.
From the number of complaints in this forum of the same issues, there is obviously a bigger, underlying problem with the watch. I hope your IT is looking into this, but that's not even enough for me now. I will return the watch, but not sure that I want a replacement at this point. My Blaze works fine. I have lost all confidence in your new products though.
