Unable to delete Notifications on Versa.

[Scotty2248]

I’ve had a issue where an old txt messages appears and I can’t delete it. I did the reset, but that works for a day or so.  Had to reset it 3 times last week. There has to be another way to fix this.

Moderator Edit: Clarified Subject + Format.

[SunsetRunner]

Hi, you can get rid of these messages by restarting your Versa several times in a row by pressing the left amd right lower buttons together untill you see the Fitbit logo and release the buttons. One restart does not do the trick. 

[wheelerlee]

Thank you.  I was having this issue and came across your response.  This was very helpful. 

[popamike2017]

I tried 5 times to reset my Ionic Fitbit, but the old text message is still there.  Also, now its seem no text message are reaching my Ionic. 

[wheelerlee]

Papamike2017

Sorry if you have already tried this but this is what worked for me. I have a Versa but I’m sure it works the same. To delete those messages that won’t go away when pressing clear, press and hold the top button on the right while also holding the button on the left at the same time. You will have to hold them both for a few seconds but after a few seconds, the screen will go black and the Fitbit icon will come up. It “restart” and those messages will disappear.

If you messages aren’t showing up at all, you will need to completely delete your Fitbit from your device and set it up again.

[popamike2017]

Your suggestion does work for my Ionic.  I tried several times with no success in removing the text.

Finally, went into setting on the Ionic watch, went to the menu option under about this device, choose the shutdown option,  Fitbit Ionic watch shutdown and rebooted cleanly and delete the old the text msg.

Now receiving text msgs again.  Thanks for your suggestion

popamike

[MarcoGFitbit]

Hello @wheelerlee and @popamike2017 thanks for joining the Fitbit Community, it's great to have you on board. 🙂

I sincerely apologize for the delay in the response. Thanks for letting us know about the troubleshooting steps you've tried in order to delete the Notifications that got stuck on your Versa an Ionic. I'm sure they will be very helpful to other members of the Community facing the same situation. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!