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Unable to pass through Privacy Policy screen / Fitbit Plus

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‎05-30-2019 12:45 - last edited on ‎05-31-2019 07:17 by Moderator Alum

‎05-30-2019 12:45 - last edited on ‎05-31-2019 07:17 by Moderator Alum

5/30/19 2:44 pm CST

 

I can not use Fitbit plus on my phone because it will not go beyond a screen that has the fitbit plus privacy policy. I have read the policy.

 

Is there a fix ?

 

Moderator Edit: Clarified Subject.

 

 

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4 REPLIES 4

‎05-31-2019 07:18

‎05-31-2019 07:18

Hello @fixit7 I hope you're doing well, it's nice to see you around the Fitbit Community. 

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to ask you for a screenshot of what you're able to see in the Privacy Policy screen so we can check this further. 

 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎05-31-2019 07:48

In response to MarcoGFitbit

‎05-31-2019 07:48

Screenshot_2019-05-31-09-36-35.png

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‎06-01-2019 09:41

In response to fixit7

‎06-01-2019 09:41

Hello @fixit7 I hope you're doing well, thanks for taking the time to reply with the information requested.

 

At this moment I have forwarded your information to our team so they can take a better look at this situation. Once we have more to share with you about this, we'll make sure to post it here int he official Forums.

 

Thanks for your patience and understanding, in case anything changes, please let us know. Have a great day. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎06-07-2019 09:08

In response to MarcoGFitbit

‎06-07-2019 09:08

Ok. You have a blessed day also.

 

Andrew Kennedy

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