Unable to receive Notifications on Versa.

[MommyOf4Gyrls]

I have had several fitbits. First the Flex, then Charge 2 and I just purchased the Versa. I really liked my Charge 2, but 2 months after I bought it the notifications just stopped working. I tried all the suggested fixes, but no success. I purchased the Versa hoping the new design and new features would mean it would work with my phone. Oh no...couldnt get it to work so I called support. The nice representative tried everything only to come back and tell me there is a known issue with receiving texts. I have a Samsung Galaxy Note 8. They have known since 12/12/18 and are working on it, but have no estimated resolution date. Now, because there is no guarantee, I have to return my Versa before the return window expires. I'm stuck paying the restocking fee to return their crappy product. Completely terrible they would put out new products when they still haven't fixed the old ones. I still can't receive text notifications on my Charge 2. Super disappointed no one lets you know of these "known issues" before purchasing. Looks like I am going with a different fitness device company all together.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @MommyOf4Gyrls, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like t thank your for letting us know you've contacted our Support Team and have tried to troubleshoot this issue with them. Please note that Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app, which is why I would like to ask you to check the following:

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
  You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. If you have an Android phone, check the following:
  • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
  • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your Fitbit device's battery more quickly. Turn it off and on as you prefer.
  • Make sure the Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If you've reviewed the list above and can't get notifications to work, please try the following:

1. Force-quit the Fitbit app, then open it again and sync your tracker.
2. Restart the Bluetooth on your phone once again.
3. Reset your Versa once again.
4. Refresh Notifications:
   • From the Fitbit app dashboard, tap the Account icon 
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.
5. Set up Notifications again:
   • Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
     1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
     2. Find an option to forget the device.
   • Open the Fitbit app and set up notifications again.

Additionally, if you haven't updated the firmware on your Versa, please do, as this will be very helpful as well. If you're having trouble updating the firmware on your Versa, please check this post with useful troubleshooting steps that I'm sure will be helpful for you. 

I hope this can be helpful, please give these steps a try and keep me posted in case you need anything else. 

[MommyOf4Gyrls]

I have tried all of these over and over. I returned the Versa.  There is no point. My Charge 2 I had prior and am using again doesn't receive text alerts either, but will receive call alerts. Just as the Versa was. So dismisses the bluetooth theory. Sounds to me like your products and its software need more work. 
Thanks for reaching out.



Sent from my Verizon, Samsung Galaxy smartphone

[cheaplikeafox]

I have problems with notifications where it will work and then later it will stop working.  It is not consistent.  Then if I click on notifications, it will get reactivated and work for a few hours.  What is the issue?

[BPS725]

Called fitbit and they fixed the issue. You have to go to the text app on the phone and turn on preview under text notifications... wooo hoooo.  It's working perfectly!!!!!!

[cheaplikeafox]

That's not the same problem with my fitbit though. I see messages but then
it will not work in a few hours.

[MarcoGFitbit]

Hello @BPS725, have a warm welcome to the Fitbit Community. It's nice to see you around too @cheaplikeafox and @MommyOf4Gyrls, I hope you're doing well. 

@MommyOf4Gyrls, I'm sorry to hear you've returned your Versa, I sincerely apologize for the inconveniences you've experienced with it. 

@BPS725, thanks for joining the conversation and letting us know your Versa is now working properly after troubleshooting with our Support Team, I'm very glad. 

@cheaplikeafox, judging by the information you've provided, it seems your Versa is receiving intermittent Notifications, have you checked my previous post with recommendations about this situation? Have you tried them all? Have you also updated the firmware on your Versa lately? This information will be very helpful for us to determine what we should do next. 

Thanks for your patience and understanding, we'll be waiting to hear from you.  

[cheaplikeafox]

@MarcoGFitbit@yes i have the latest firmware and app.  I think it has to do with the aggressive power management of my huawei phone.  I have it set up so that there are no restrictions to the battery management but that doesn't help.  I will get notifications for a few hours and then they will stop.  I noticed that if I have the app open running in the background, then the notifications will continue to work.  If I close my Fitbit app, then it will stop working in a few hours.  One time I did notice that a box I had checked on for notifications became unchecked which was odd but that only happened on.  Is there a way Fitbit can contact Huawei about it?  

[MarcoGFitbit]

Hello @cheaplikeafox, thanks for coming back with more details about this situation, I hope you're doing well. 

At this moment, if you stop receiving Notifications when you force-close the Fitbit app on your phone, please make sure "All-day Sync" and "Always Connected" are enabled in the Fitbit app when you tap on Account > Versa. This will make the app establish a Bluetooth connection between the watch and the phone so it can sync in the background, improving their connection. 

I hope this can be helpful, give it a try and let us know the outcome. 

[cheaplikeafox]

Thanks. I checked off the boxes for all day sync and always connected. I
closed the app. I didn't get notifications though street that.