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Unable to remove bands - Broken pin

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‎07-29-2020 16:57 - last edited on ‎07-31-2020 16:06 by Fitbit Moderator

‎07-29-2020 16:57 - last edited on ‎07-31-2020 16:06 by Fitbit Moderator

I’m unable to remove the bands for the Versa. One of the pins seems to have broken off. Is it still possible to remove the bands?  I watched multiple videos, and still cannot remove the bands.  Any assistance would be appreciated. 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎07-31-2020 16:05

‎07-31-2020 16:05

Hi @Fenderstrat, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some steps before posting over here. To further investigate and better assist you, can you please send me a picture of the pin that seems to be broken? You can follow the steps that are specified on this thread to attach an image into your post.

 

Looking forward to your reply, let me know if you have any additional questions.

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‎08-01-2020 08:14

In response to RicardoFitbit

‎08-01-2020 08:14

6FE00760-C19C-4044-86E8-78603439B84F.jpeg

 

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‎08-01-2020 08:18

In response to RicardoFitbit

‎08-01-2020 08:18

  • Hi Ricardo,  thanks a lot for your help.  I am unable to remove the band on the Versa.  Is there any way the band can be removed?   Any assistance you can provide would be appreciated.   Thank you.  
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‎08-01-2020 09:56

In response to Fenderstrat

‎08-01-2020 09:56

You can insert a needle or something else small in the hole the pin went. Happened to me yesterday and it was easily removed.

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