Unable to see map after exercise / Distance seems incorrect.

[Lisah80]

Just completed my 1st run since getting a versa. I started my run from the run mode In the exercise app. I says I did 5.35 miles. All of the others I ran with said their watches showed 4.71 mikes and strava which I was using on my phone as s comparison also said 4.71?

also I was hoping I’d see a map of the route on my Fitbit phone app once synced but I can’t seem to see it? Am I doing something wrong or is there no map? 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Lisah80, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate you have brought this to my attention. Please note that Fitbit devices calculate distance by multiplying your walking steps by your walking stride length and multiplying your running steps by your running stride length. We estimate your stride lengths using your height and sex. Now, as the Versa uses connected GPS, we evaluate that data to automatically update your running stride length. For best results, run at a comfortable pace for at least 10 minutes.

If you prefer to measure your walking and running stride lengths yourself and enter them manually, see How do I measure and adjust my stride length?

Note that when you're tracking an activity with GPS, Fitbit calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, the tracker will calculate distance using steps and stride length as described above until a GPS signal is found.

Now, about the missing map on your activity, when you start the Run from the Exercise app, were you able to see a "Connected" message? This indicates the Versa was able to connect to the GPS on your phone and the path is being recorded. If you're not able to see this, please tap on the gear icon on the top left corner of the Run screen and make sure Connected GPS is ON. 

I hope this can be helpful, give it a try and let me know the outcome. 

[Initto-finish]

Have same problem GPS is on??

[Gmonty4]

My new Fitbit charge 4 used to show maps of my 3.5 mile walk. Today it didn't show maps and my mileage was off. It's connected to GPS so not sure why it's not working.

Gina