06-17-2018
11:33
- last edited on
06-18-2018
05:18
by
MarcoGFitbit
06-17-2018
11:33
- last edited on
06-18-2018
05:18
by
MarcoGFitbit
I have waited more than thirty minutes and phone shows "looking for" and fitbit versa looks like it finished update and shows all the apps but phone is not synced. I have restarted the setup three times and still fails on setup.. please help. ....
Moderator Edit: Clarified Subject.
06-18-2018 05:19
06-18-2018 05:19
Hello @Miz_B, thanks for joining the Fitbit Community, it's great to have you on board.
Thanks for bringing this to my attention. If your Versa is still having trouble setting up, please try the following:
Now, before you begin the firmware update, make sure your watch is plugged into the charger and in range of your Wi-Fi network during the update. For best results, use your home or work Wi-Fi network. If you've never connected your watch to WiFi, see How do I connect my Fitbit watch to Wi-Fi?. If your Versa is having trouble updating with WiFi, please try the following:
If the update fails, restart your mobile device and try to update again. If your Versa can't update over WiFi follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. Note that firmware updates over Bluetooth may take significantly longer to complete. If the Versa is having trouble updating through Bluetooth try the following:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.