Unable to set up Versa.

[Rio2]

So I just got this Versa for my wife's birthday and this thing will not get by the setting up part, it's been stuck for hours on step 1 (connecting arror wheel spinning also for hours) I've read other members post and followed some of the suggested fixes and nothing works and it's very unfortunate for me and my wife that we live 200 miles away from the Costco where I bought it, very disappointed and just now after hours in waiting for something to happen I got a "update Failure" warning on my phone, almost don't want to ask but...any suggestions on whats happening with this Versa?

Moderator Edit: Clarified Subject.

[SunsetRunner]

Is the device you are trying to sync to a supported device?

 https://www.fitbit.com/devices

[DLThune]

I started my Versa setup yesterday - 24 hours later it's still on step 2, updating.  I'm disappointed in the setup but once that gets done I hope I love the Versa enough to forget that it once took more than a full day to get through the ridiculously and unnecessarily long setup.  

[Rich_Laue]

We'll see one is telling the app what tracker

Step two is the app looking for the tracker and finding it.

At this time, it takes a while, a code should show up on the tracker

Step there is entering the code into the app.

Step 4 the tracker gets connected to your Fitbit account

Step 5 the latest firmware is installed.

May I ask at what step the error occurs?

[Rio2]

 Yes, I also downloaded the apt to my windows 10 PC and this Fitbit will not connect so I'm taking it back to Costco next month

[Rich_Laue]

I would be happy to help if I had more info of the problem?

[DLThune]

Thanks for your offer to help.  The issue was that it took a full 30 hours for the Versa to complete all of its setup.

Now, one of the reasons I chose the versa was so I could use it for music without carrying my phone with me when I walk - but it doesn't seem to recognize my home network, even though my desktop FitBit app says it is connected to the WiFi.  So I am unable - so far - to upload any music to the tracker.

[Rich_Laue]

I'd the Versa plugged in and charging?

Wifi is only turned on while the Versa is charging.

So you get any error when setting up the wifi? 

[lmsw55]

I am having the exact same problem!  I wish I had an answer for you.

[lmsw55]

It makes it to step 3, sits there for hours if you let it, and then states there is an error.

[DLThune]

My versa is set up now.  It just took 30 hours.  Yes my WiFi is fully operational.  Yes the versa was plugged in and charging for the entire 30 hours it took for the setup to complete.  
Now I'm having a problem getting it to upload music.  I suspect there is no bluetooth on my laptop but there must be a way around that.

[Rich_Laue]

Hello @lmsw55 are you saying that the code is entered into the app and the app just stores there? I'm not sure if this is on a computer or some type of phone?

@DLThune both Bluetooth and wifi is needed to download music.

May I ask  that a new thread be started on this subject. 

[MarcoGFitbit]

Hello everyone, I hope you're doing well. It's nice to see you around @Rich_Laue, thanks for all your help. 

I appreciate your participation in the Forums and for bringing this to my attention. If your Versa is still having trouble setting up, please try the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

Now, before you begin the firmware update, make sure your watch is plugged into the charger and in range of your Wi-Fi network during the update. For best results, use your home or work Wi-Fi network. If you've never connected your watch to WiFi, see How do I connect my Fitbit watch to Wi-Fi?. If your Versa is having trouble updating with WiFi, please try the following:

1. Make sure your watch is connected to the Wi-Fi network you want to use. 
2. Move your watch closer to your router.
3. Make sure your router is connected to the internet. 
4. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
5. Try again to update your watch.

If the update fails, restart your mobile device and try to update again. If your Versa can't update over WiFi follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. Note that firmware updates over Bluetooth may take significantly longer to complete. If the Versa is having trouble updating through Bluetooth try the following:

1. Try turning Bluetooth on and off on your phone.
2. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
3. Try again to update your watch.
4. Restart your mobile device and try to update again.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[DLThune]

I don't WANT to have the Fitbit app on my phone.  My Fitbit desktop app will not sync unless I turn off the wifi on my phone every time I want to check my stats on my laptop - which is my CHOICE for managing my Fitbit.  

It's a huge pain to have to figure out how to manage things that are designed for phone when I'm trying to leave the phone behind.  

Incidentally, by installing the phone app, I have been able to create the music playlist I want but I had to literally hang the Versa ON MY ROUTER in order to get a good enough connection.  And I don't have time to stand by my router while the music uploads so consequently - 4 days after my initial purchase - 30 hours to set up the fitbit - I still don't have music uploaded to the Versa because I am a busy person with a full time 40-60 hours per week job.  

[MarcoGFitbit]

Hello @DLThune, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you've taken the time to bring this issue to my attention and for letting me know what you've tried in order to try to resolve this situation. At this moment I would like to ask you to check @ErickFitbit's useful post about how to transfer personal music from your computer to your watch, where he has listed requirements and basic troubleshooting for this situation. Please note that even though this is an Ionic post, it also applies to the Versa as both of them run the same version of FitbitOS.

I understand you don't want to have the Fitbit app on your phone, but please note that in case you want to set up the Versa as a new device, you will only be able to do it through the Fitbit app.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[DLThune]

I have transferred my music to my Versa.  My ISSUE is that the Versa does not pick up my home wifi unless it's within 2 feet of my router.  That's what held everything up, I'm sure, from the moment I took the new watch out of the package.  

Thanks for your input though.

[MarcoGFitbit]

Hello @DLThune, I hope you're doing well, thanks for taking the time to reply 

I appreciate you have come back and have provided your feedback to us. I'll make sure to forward it to our team so they can take a better look at this situation. Once we have more to share about this situation affecting the WiFi range, we'll make sure to post it here in the official Forums, please keep an eye for future updates. 

Thanks for your patience and understanding, have a great day.