Unable to start run with lower right button

[clarimel]

With the new upgrade, I am no longer able to start my runs by pushing the lower right button on my Versa. This is frustrating since it is now cold and I prefer not to have to take my gloves off and roll up my long sleeves to be able to touch the screen to start my run. Interesting thing is that I can stop my run by using the lower right button....please fix.

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @clarimel. Welcome to the Community.

Thanks for bringing this to my attention, and I'm sorry that you're having this experience after the firmware update. To work on this together, please confirm if when swiping once on your Versa, the exercise app is located at the lower left section of the screen as shown in the picture below:

If not, I'd recommend to reorder the apps on your watch by following the steps described here so you can activate the exercise app shortcut when holding the lower right button. You can also try restarting your watch and monitor its behavior.

Keep me posted.

[Tich]

Hi moderator - I'm afraid you misunderstood this one! The OP was reporting that once you are in the exercise app and have selected an activity (eg "Run") then you can no longer start the activity itself using the lower right button (which you used to be able to do before a relatively recent firmware "upgrade"). This is now my biggest frustration with my Versa, particularly because the on-screen start button is so woefully unresponsive, and you certainly can't hit it reliably with gloves on. You can pause and re-start activities with the lower right physical button, so why can't you start them with the same button. This is a genuine UX regression and evidently wasn't tested/trialed on any original button-wielding Versa users. Please revert and bring back the physical-button-to-start behavior, it's likely a trivial change in the code.